Terms & Conditions
Please note we are not VAT registered. Orders over £75 are eligible for free Royal Mail Tracked 48 postage; for all other orders, postage is additional. For other delivery options please see under Delivery section below.
Our aim is to dispatch all in-stock items by 5pm the next working day (Monday through to Friday, excluding Bank Holidays).
As this is a family-run website, there may be unforeseen circumstances that prevent this from being possible. If we do not think your products will be dispatched within this timeframe, we will contact you and provide you with an estimated dispatch date. If this new date is not suitable, we will offer a refund.
UK and Channel Islands delivery
Please note our main delivery provider is Royal Mail. Delivery timeframes are not guaranteed except with Royal Mail Special Delivery services; however estimates are given below.
|Order value||Postal service||UK||CHANNEL ISLANDS|
|£74.99 and under||Royal Mail 2nd class (1-2 working days, no tracking)||£2.50||£4.95|
|£74.99 and under||
Royal Mail Tracked 48 (2-3 working days, tracked)
Royal Mail 1st class (1-2 working days, no tracking)
|£75 and over||Royal Mail Tracked 48 (2-3 working days, tracked)||FREE||£3.95|
|£75 and over||Royal Mail Tracked 24 (1-2 working days, tracked)||£2.50||£5.95|
|All values||Royal Mail Special Delivery (Guaranteed next working day before 1pm, Tracked, Signed For)||£7.50||£9.95|
|Royal Mail Special Delivery (Guaranteed Saturday service, Tracked, Signed For)||£11.50||N/A|
If you have ordered a particularly large number of items or your delivery is over 2kg we may split your items into separate parcels, or alternatively contact you to discuss sending via another courier service.
Deliveries outside of the UK
Many of the items within our range are eligible for worldwide shipping, however PLEASE NOTE: we cannot ship to the US or Canada.
Overseas orders are sent using Royal Mail standard or signed for airmail for an additional charge. This will be added on at checkout. Approximate delivery timeframes vary from country to country, and can vary between 5-15 working days. Customers who wish to order multiple items, or who would like a different postal service please email for a quote – we are more than happy to help!
It’s very unlikely, but should your item be lost in the postal system then we will replace it for you or refund you the full value of your order. However, we will only do this when the postal provider has registered the item as missing. Please be aware that 1st class packages are not registered as lost by Royal Mail until 15 working days after they have been despatched.* If you have ordered an item during a busy period (for example, Christmas), your package may take longer than you expect.
* This timeframe varies for international deliveries, or packages sent using different services.
Please be careful entering your despatch address at checkout and check your email confirmation to ensure you've added it correctly. If your address is incomplete or incorrect please let us know if possible before despatch. If your item is returned to us undelivered as a result we reserve the right to charge for re-delivery.
Products purchased at Slings and Things can be refunded or exchanged subject to the following conditions
- A request for a refund or return is made within 14 days of receipt of your order. If a request for a refund (either full or partial) or a return is made after 14 days of receipt of your order, we will unfortunately not be able to accept your request. You have up to 30 days to return your goods.
- The product is returned in an “as new” condition - with all original packaging and instructions. If an item shows signs of wear or is returned without packaging, you will be unable to exchange it, but a partial refund may be offered at our discretion. If the product was damaged in transit, please let us know and return it with the original mailing bag so we can seek compensation from the delivery company.
- The cost of return postage to Slings and Things is incurred by the customer
Should the above conditions be fulfilled we will refund your item value. Non inclusive postal charges (i.e. Royal Mail Special Delivery, UPS etc) are optional service charges and will not be refunded. Further information on returns can be found here.
Under the General Data Protection Regulation EU 2016 / 679 (GDPR) you are entitled to be informed of what data we will hold and how we intend to use that data. This policy will explain how, when and why we collect personal information about our customers as well as the precautions taken in order to keep your data secure. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for marketing purposes, unless we have your consent to do so.
WHAT INFORMATION DO WE COLLECT?
When you visit our store we automatically collect certain information about the device you’re using, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you purchase or when you attempt to make a purchase from our store, as part of the buying and selling process we may collect, store and process the personal information you give us including:
- Your Name
- Your Delivery and Billing Address
- Your Email Address
- Your Telephone Number
- Your Payment Method/Details
We do not hold or store your credit/debit card details. These are collected by our third party payment processors (see below).
HOW DO WE USE YOUR INFORMATION?
We may use the information you provide us with to:
- Register you with our website and manage your account you create with us.
- Process your offer to purchase Goods and delivery of those Goods to you.
- Send order status notification emails.
- Contact you via email or telephone regarding your order.
- Email you information on promotions and special offers, where you have given your consent. This may contain new promotional material, new product announcements, future events or competitions.
- Notify you about changes in our products, services or terms and conditions.
- Seek your feedback or reviews about our products and services.
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you consent to the use of such personal information so that we can successfully fulfil your order. Should you wish to stop receiving emails from Slings and Things, you can unsubscribe using the 'unsubscribe' link at the bottom of our emails, or by emailing firstname.lastname@example.org
HOW DO WE GET YOUR CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
Slings and Things,
30 North Ham Road
BN17 7AS (UK)
WHO CAN ACCESS YOUR INFORMATION?
As part of our stated service to you in providing an offer to purchase goods, Slings and Things will pass on your personal information to select third-party providers. These may include businesses who provide technology services such as hosting for our servers and email distribution, business partners who provide delivery fulfilment services and payment service providers necessary to process credit or debit card payments. These providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Where such information is shared, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK and EU data protection laws.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our website uses up-to-date industry procedures including Secure Sockets Layer (SSL) encryption during transmission of any data. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our website
Slings and Things complies fully with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential. Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed except where legislation requires we hold your information for a certain period (e.g. compliance with UK taxation legislation). Your privacy and confidence will be respected at all times.
Our site may contain links to and from the websites of our suppliers and other third parties. If you follow a link to/from any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
Slings and Things Limited is the Data Controller for the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). You have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act. If you wish to verify the details you have submitted to us, you may do so by contacting our Data Protection Officer via the details below.
Our security procedures mean that we may request proof of identity before we reveal any personal information to you. You must keep this information safe as you will be responsible for any action which we take in response to a request from someone using your personal details to pose as you. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your device to access your personal information.
Please contact our Data Protection Officer at firstname.lastname@example.org or by mail at:
Slings and Things
Data Protection Officer
30 North Ham Road
BN17 7AS (UK)